Frequently Asked Questions
We have a thorough turn checklist to prepare your apartment before move in.
Yes, we offer on-site maintenance to our residents.
You may submit a work order from your resident portal or you can call our office.
All maintenance requests are responded to within 24 hours.
No, as long as you give us permission to enter and all pets are secured for our entry.
Yes, but any paint must be returned to original color and all holes must be patched.
Our community offers a clubhouse, fitness center, swimming pool, and dog park among some of the amenities available to our residents.
They are open from May to September.
Yes, off street parking is available to our residents.
There is a non-refundable pet fee and monthly pet rent.
Our apartments come with a refrigerator, stove, dishwasher, and washer and dryer set.
No, our community does not offer furnished apartments at this time.
Yes we do. Contact our leasing office for more information.
Yes we do. Please contact our leasing office for more information.
Yes, we will hold it for you.
Appointments are preferred, but we welcome walk-ins.
It will typically take 24 hours.
You will pay your application and admin fees, security deposit, any pet fees, and any pro-rated rent that is due.
You can pay online via the resident portal or in the office with a personal check.
We highly recommend that you have renters insurance. We only require you to pay a monthly fee of $14 for a liability waiver.
You contact Duke Energy. We take care of water, sewer, and trash.
We are currently wired for Spectrum.
If I transfer from one apartment community to another, will my security deposit transfer to the new community or do I need to pay another security deposit to the new community?
Yes you will need to pay a new security deposit.
You will pay rent through the 60 day notice period and a termination fee equal to two months rent.
Yes, there's multiple bus stops outside our community along Ridge Avenue.
We are located near plenty of shopping, dining, major highways, schools, and businesses.
BrookStone Village is part of the Cincinnati Public Schools district.
We are easily located off of I-71 and I-75.
Madison Road and Ridge Avenue
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Our team is always ready to answer your questions.